1. Introduction
Exclusive Cleaning Services (“ECS,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of every individual who contacts us, submits a form on our website, or communicates with our team. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.
This policy applies to information collected through our website, contact forms, chat widget, SMS communications, email, and any other digital touchpoints operated by ECS.
By submitting your information through any ECS form or communication channel, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide Directly
When you complete a contact form, chat widget, or request a quote, we may collect:
Full name and job title
Company or facility name
Business email address
Phone number (mobile and/or office)
Facility address and service location
Facility type (e.g., medical, office, retail, restaurant)
Square footage and cleaning frequency preferences
Any additional information you provide in open text fields
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on each page
Referring URL (how you found our website)
Device type and operating system
UTM parameters and traffic source data
This information is collected using standard web analytics tools (such as Google Analytics) and is used solely to improve our website experience and marketing effectiveness.
3. How We Use Your Information
ECS uses the information we collect for the following purposes:
To respond to your inquiry and provide a quote or proposal for cleaning services
To schedule and confirm on-site walkthroughs and appointments
To send SMS text messages and emails regarding your service request, quote status, and appointment reminders
To assign the appropriate sales representative or service crew to your account
To follow up on submitted proposals and outstanding inquiries
To send periodic service-related communications, updates, and seasonal offers
To maintain records of your account and service history
To comply with applicable laws and regulations
To improve our website, services, and marketing communications
We do not use your personal information for unrelated marketing purposes, and we do not sell your data to third-party advertisers.
4. SMS Text Message Communications
If you have opted in to receive text messages from ECS by checking the consent box on our contact form or chat widget, the following terms apply:
You may receive non-marketing text messages from Exclusive Cleaning Services regarding your service inquiry, quote status, appointment scheduling, and follow-up communications.
Message frequency varies based on the status of your inquiry and service relationship.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message you receive from ECS.
To request assistance with SMS communications, reply HELP or contact us directly at the information provided in Section 9.
ECS does not share your mobile phone number with third parties for their marketing purposes. Your phone number is used solely to communicate with you about your ECS service inquiry and account.
5. How We Share Your Information
ECS does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
Service Providers
We use trusted third-party platforms to operate our business, including our CRM system (GoHighLevel), email delivery services, and SMS platforms. These providers are contractually required to protect your data and may only use it to provide services on our behalf.
Subcontractors and Crew Assignment
In limited circumstances, ECS may share your facility name and address with vetted cleaning crew members or operational partners solely for the purpose of performing contracted services. All crew members are background-checked and bound by confidentiality expectations.
Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ECS, our clients, or others.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship with you, and comply with applicable legal obligations.
If you have not entered into a service agreement with ECS and have not engaged with our communications for a period of 24 months, your information may be removed from our active systems. You may also request deletion of your data at any time as described in Section 7.
7. Your Rights Under Florida Law
As a Florida resident, you have rights under the Florida Information Protection Act (FIPA) and other applicable privacy laws, including:
The right to know what personal information ECS has collected about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information from our records
The right to opt out of SMS and email communications at any time
The right to receive a copy of your personal data in a portable format
To exercise any of these rights, please contact us using the information in Section 9. We will respond to all verified requests within 30 days.
8. Data Security
ECS takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
In the event of a data breach that is reasonably believed to have affected your personal information, ECS will notify affected individuals in accordance with the requirements of the Florida Information Protection Act.
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to opt out of communications, please contact ECS at:
Exclusive Cleaning Services
Central Florida — Serving Orange, Seminole & Osceola Counties
Website: exclusivecleaningsvcs.com
We will make every effort to respond to your inquiry within 5 business days.
10. Changes to This Privacy Policy
ECS reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you by email or SMS.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.